Complete system protection

Spare parts support you can rely on.

Extend the life of your equipment with concierge level support

Parts service

As products age beyond their standard warranty, Professional Service's parts service program provides a comprehensive solution for your entire system covering both Christie® and third-party products. Our Professional Services team manages all aspects of your system repair and parts replacement, getting the parts you need at precision speed to get your system back online as quickly as possible.

The value to you

Critical Inventory Logistics

Christie’s Critical inventory logistics (CIL) program ensures that the right parts are in the right place at the right time.

Our CIL network is comprised of forward-stocking locations and a central-stocking location where we strategically deploy critical spare parts for optimal positioning and 24/7/365 access. With managed parts depot support, we process 95% of all RMAs and ship replacements from stock within 24 hours.

The value to you

Electronic RMA white-glove support

With a single call to our help desk, you can generate a claim form and then authorize it electronically to receive replacement parts. We also can manage the Returned Merchandise Authorization (RMA) process for all equipment we service, directly with the original manufacturer.

"Dealing with Christie and using their Professional Services – they’re light-years ahead. Christie is there, and within 24 hours, it’s fixed and fully back up and running."​

Evans & Sutherland hails Professional Services

"Our customers expect world-class services, and Professional Services allows me to do that in places that we could not before."​

Learn more

Consult with a service expert

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